Format: Virtual. 1 x 0.5 Day
Delivery: 0.5 Day Virtual Open Course
Facilitator: Ciara Garvan
Course Overview
Have you been dreading that tough conversation?
Have you been putting it off for ages because you’re not sure how to have it?
Then this is the course for you.
How to Have a Difficult Conversation is a practical, interactive half-day virtual programme designed to help professionals address sensitive issues with clarity and respect.
You’ll learn how to prepare, say what needs to be said, manage emotions (yours and theirs), and reach an outcome without damaging trust.
This programme focuses on real workplace conversations: performance and standards, feedback, behaviour, broken agreements, boundaries, conflict, and challenging stakeholders.
Upcoming Course Dates
Why WorkJuggle
Why professionals choose WorkJuggle
WorkJuggle programmes are practical, human and designed for real work. We focus on tools people can use immediately, supported by structured practice and clear outcomes.
“Ciara and her team were fantastic to work with, and delivered a truly informative and inspirational session.”
More Course Details & FAQs
How the Course Works
This is a focused half-day virtual programme built around practice and real work.
You can expect:
- Short teaching inputs with practical frameworks
- Realistic scenarios and guided role practice (supportive and structured)
- Breakout discussions to explore approaches and language
- Tools you can use immediately
- Time to plan a conversation you’re currently avoiding
As an Individual
You will leave with:
- More confidence starting and steering challenging conversations
- Clearer, more direct language that still protects relationships
- Practical techniques to manage emotional reactions
- Stronger boundary-setting and expectation clarity
- A ready-to-use plan for a real conversation
For Organisations
Bring this programme in-house for your people. We can tailor scenarios and scripts to match your culture, leadership expectations and HR processes.
Best for:
- People managers and team leaders
- Project leads influencing without authority
- Customer-facing teams handling challenging conversations
- Organisations strengthening feedback, accountability and psychological safety
Organisations see:
- Faster resolution of issues that otherwise linger
- Improved feedback culture and clearer standards
- Reduced conflict escalation and fewer misunderstandings
- Stronger manager capability and healthier team dynamics
Optional add-ons include a follow-up practise clinic, manager toolkits, or a short ‘difficult conversations in performance reviews’ booster session.
Is this programme only for managers?
No. It’s useful for anyone who needs to address issues directly, give feedback, or manage conflict with colleagues and stakeholders.
Will we have to role-play?
Practice is encouraged because it builds confidence quickly, but it’s always supportive and structured. You can choose your level of involvement.
Does this cover HR and formal performance processes?
The programme focuses on communication skills. For group bookings we can align examples to your internal processes and escalation routes.
Will participants get materials?
Yes. Participants receive practical templates, scripts and a personal action plan to support immediate real-world application.